F.A.Q.
How long will my order take?
If you're in the US your order will arrive within 3-9 business days. International orders will arrive within 1-4 weeks depending on your location.
How can I check the status of my order?
You will receive an email with tracking information once your order is dispatched. You can check the progress of your order from our order tracking page which we will send by email soon after your purchase. Please note that the tracking information can take a few days to load onto the system. If no information is displayed we would advise that you check again in a few days time.
Can I make any changes to my order?
We are unable to guarantee any changes can be applied once your order has been received. Orders are processed as quickly as possible so please check that your order and shipping information is correct before placing your order.
What delivery options do you offer?
We currently offer FREE shipping on all orders over $45
Do you ship worldwide?
Yes we do!
Will my order be shipped in multiple parcels?
If you place a large order, it may be sent out in multiple shipments to get the products to you as quickly as possible.
What payment options do you offer?
We accept payment by PayPal, Visa, MasterCard and American Express
How secure is your site?
Our website processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I return or exchange an item?
Of course! We offer a 100% money-back guarantee on all our products.
There is a 30 day returns window from the date you receive your item(s), please refer to our returns policy page for more info. If you are unhappy with your order we encourage you to Contact Us immediately using the contact us page on our website so we can resolve your issue with the product.
What if I receive a faulty item?
In the rare event that you receive a faulty item, please contact us within 7 days of receiving your parcel via the Contact Us page on our website
Are there any customs fees?
We are confident that there will be no customs fees. However, we are not responsible for any customs fee or import duties that are incurred.
If you're in the US your order will arrive within 3-9 business days. International orders will arrive within 1-4 weeks depending on your location.
How can I check the status of my order?
You will receive an email with tracking information once your order is dispatched. You can check the progress of your order from our order tracking page which we will send by email soon after your purchase. Please note that the tracking information can take a few days to load onto the system. If no information is displayed we would advise that you check again in a few days time.
Can I make any changes to my order?
We are unable to guarantee any changes can be applied once your order has been received. Orders are processed as quickly as possible so please check that your order and shipping information is correct before placing your order.
What delivery options do you offer?
We currently offer FREE shipping on all orders over $45
Do you ship worldwide?
Yes we do!
Will my order be shipped in multiple parcels?
If you place a large order, it may be sent out in multiple shipments to get the products to you as quickly as possible.
What payment options do you offer?
We accept payment by PayPal, Visa, MasterCard and American Express
How secure is your site?
Our website processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I return or exchange an item?
Of course! We offer a 100% money-back guarantee on all our products.
There is a 30 day returns window from the date you receive your item(s), please refer to our returns policy page for more info. If you are unhappy with your order we encourage you to Contact Us immediately using the contact us page on our website so we can resolve your issue with the product.
What if I receive a faulty item?
In the rare event that you receive a faulty item, please contact us within 7 days of receiving your parcel via the Contact Us page on our website
Are there any customs fees?
We are confident that there will be no customs fees. However, we are not responsible for any customs fee or import duties that are incurred.